www.KL24.ee and www.helmic.ee are Karnaluks Ltd. (registry code 10407659, hereinafter referred to as the Seller) trademarks. These General Terms and Conditions shall apply to all persons (hereinafter referred to as the Purchaser), who buy goods or order services via the Karnaluks OÜ e-stores (hereinafter referred to as E-stores).
The Seller reserves the right to amend or supplement the Terms and Conditions, and change the prices of goods and services at any time without prior notice. The prices as displayed at the moment of purchase are the prices applicable to that purchase. The product prices displayed on the E-stores are inclusive of Value-Added Tax (VAT).
All personal data disclosed in the course of visiting the E-stores and making purchases shall be confidential. Karnaluks Ltd. reserves the right to collect and process any personal data the Purchaser provides visiting the E-stores (such as: Purchaser’s name, address, phone number, etc.), and forward the Purchaser’s personal data to the person/company conducting the delivery. The Purchaser’s personal data will be used only for order processing, and will not be disclosed to any third party.
An encrypted data communication channel with the bank ensures the safety of the Purchaser’s personal data and bank requisites; the Seller has no access to them. Payments made by debit or credit card are processed by certified AS Maksekeskus, and the Seller shall have no access to the Purchaser’s complete credit card information.
The Seller has the right to use the Purchaser's delivery and/or registration address for forwarding advertisements and other information about its products and services. The Purchaser has the option to opt-out receiving such mailings by marking the appropriate box during the checkout process.
In addition to the present Terms and Conditions, legal relations arising when buying from the E-stores shall be regulated by the Law of Obligations Act (hereinafter referred to as LOA), the Consumer Protection Act (hereinafter referred to as CPA), and other legislation applicable in the Republic of Estonia.
Detailed information regarding the order process is found under the How to Order section.
Withdrawing from the sales contract and returning goods
The Seller shall be entitled to withdraw from the sales contract concluded via the E-stores without any sanctions, including canceling delivery of the goods and/or services (for example: when a product is out of stock, if a product clearly does not correspond to the Purchaser’s expectations, the price or characteristics of the product has been incorrectly displayed in the E-store due to a system error, the chosen method of delivery does not apply due to the total size or weight of the goods and the contracting authority refuses to cover the resulting additional costs etc.).
If the Seller cannot fulfil an order submitted in the E-store, the Purchaser shall be notified (via phone or e-mail) within no longer than 4 working days. The advance payment made by the Purchaser shall be returned within 3 working days, unless there is some other agreement with the Purchaser.
Consumer’s right to return the order within 14 days (in case of consumer sale, i.e. private person)
The Purchaser shall be entitled to return or exchange any goods that do not meet their expectations within 14 days as of the delivery date. The returned goods shall be complete (include all items that were in the original package) and cannot be damaged or used. Sales package must be in original condition, not damaged. If the goods have been purchased during a campaign where some other product has been added to the purchased product, the Purchaser shall return all products (i.e. the whole set received). Some items are non-returnable: cut to order (ribbons, lace, fabric, etc), fine accessories (buttons, pearls, beading accessories, metal rings, etc), discounted campaign products, and repair components ordered specially for the Purchaser. The Purchaser is responsible for the cost of return shipping and any reduced sales value from damage or wear during the tryout period; the Seller shall be entitled to deduct it from the sum to be refunded. The Purchaser shall return the goods using only trackable courier service. The Purchaser must send the Seller a written request to return goods prior the return shipment. The goods are to be returned to: Estonia, 10115 Tallinn, Tartu mnt.63/Hermanni 1, OÜ Karnaluks.
The sum paid for the goods and the cost of the transport for returning them shall be transferred to the bank account submitted by the Purchaser in 30 days as of receiving the notice of withdrawing from the order at the latest, provided that the returned goods have reached by the Seller.
If after returning the goods, the inspection of the state of the goods carried out by the Seller has revealed that the goods returned have been used or their state has deteriorated, the Purchaser shall compensate for the decrease in the value of the goods. The Seller may submit a relevant claim in 30 days as of the product being returned and the Purchaser shall be obliged to compensate for the decrease in the value of the product in 3 days.
If the Purchaser does not agree with the decrease in value indicated in the set-off notice, the Purchaser shall be entitled to involve an independent expert to specify the decrease in the value of the product. Expenses related to the expert appraisal shall be split between the Purchaser and the Seller, except if the standpoint of one party turns out to be clearly unjustified. In such a case, the expenses related to the expert appraisal shall be incurred by the party whose standpoint turned out to be clearly unjustified.
Right to Complaint
According to the Right to Complaint, the Purchaser has a right to file a complaint regarding the quality of the product within 2 years of the purchase. It is the Purchaser’s responsibility to keep the bill of sale and warranty certificate, if one has been issued.
In the event that the Purchaser and Seller cannot come to an agreement on circumstances that led to the required return or repair, the Seller is responsible if the complaint is filed within 6 months of purchase. During the remaining 1,5 years of the 2 year period, it is the Purchaser’s responsibility to show that the problem stems from a manufacturer error. Misuse of the product - such as improper maintenance, use on projects it was not intended for, and/or use of incorrect accessories - are not considered a manufacturer defect and thus are not covered by the warranty. Normal wear and tear of components that need regular replacement (needles, light bulbs, etc) are not covered by warranty.
In addition to the Right to Complaint, the manufacturer and/or the Seller provides a sales warranty for technical products. During this period, product defects - even those outside of the Seller’s control - will be rectified without additional cost. Within Estonia, shipping costs related to machinery warranty repair are free.
The Seller shall not be liable for defects, which are caused by:
Improper use of the product
Improper use of accessories and optional equipment
Wear and tear from normal use
Damage caused by the Purchaser, whether intentionally or unintentionally
Repairs or maintenance completed by unauthorized personnel
The Seller shall be liable to the Purchaser and the Purchaser shall be liable to the Seller for damages caused to the other party by breaching these Terms and Conditions in the cases and extent provided in legislation valid in the Republic of Estonia.
The Seller shall not be liable for damages caused to the Purchaser or a delay in delivering the product if the damage or delay in delivery of the product has been caused by circumstances beyond the control of the Seller (including a delay in the delivery of goods due to a third party) and the occurrence of which could not have been foreseen (force majeure).
Disputes, having arisen between the Seller and the Purchaser in the course of purchasing products from the E-stores, shall be settled through negotiations. If an agreement is not reached, the Purchaser can turn to Harju County Court for the protection of their rights or file a complaint with the Consumer Protection Commission. Appealing to the Commission is free to the Purchaser, but requires that the value of the disputed products are equal to or greater than 20€. The Purchaser can appeal to the Commission themselves or through a representative. In European Union countries outside of the Republic of Estonia, the Purchaser should contact the European Union Consumer Commission.